Distance Selling Information
Service Provider
Support by Monika
Grodzka 58, 87-800 Włocławek
office@supportbymonika.com
Services Characteristics
Individual Coaching Sessions
- One-on-one coaching session designed for IT professionals
- Duration: 50 minutes per session
- Conducted via Zoom or Google Meet (or as individually agreed)
- Price: 119 EUR
Building Profession Self-Awareness
- 6 coaching sessions program
- Focus on developing career self-awareness for IT professionals
- Includes supplementary materials, tests, quizzes, and ebooks
- Conducted via Zoom or Google Meet (or as individually agreed)
- Price: 654 EUR
Transforming Your Potential into Reality
- 5 coaching sessions program
- Focus on transforming potential into actionable career steps
- Includes supplementary materials, tests, quizzes, and ebooks
- Conducted via Zoom or Google Meet (or as individually agreed)
- Price: 545 EUR
IT Career Blueprint
- Comprehensive 10-session coaching program
- Combines both “Building Profession Self-Awareness” and “Transforming Your Potential into Reality”
- Complete access to all supplementary materials, tests, quizzes, and eBooks
- Conducted via Zoom or Google Meet (or as individually agreed)
- Price: 999 EUR
Payment and Delivery Information
Payment Methods
- PayPal
- Revolut
- Direct Bank Transfer
- BLIK (in Poland only)
Service Delivery
- Coaching sessions are delivered online via Zoom or Google Meet (or as individually agreed)
- After payment, you will receive confirmation and scheduling instructions by email
- Supplementary materials will be provided digitally
Right of Withdrawal and Cancellation Policy
Right of Withdrawal for Contracts
In accordance with the European Consumer Rights Directive and Polish Consumer Rights Act, you have the right to withdraw from the contract within 14 days without giving any reason, provided the service has not yet been delivered.
Withdrawal Period
The withdrawal period expires 14 days from the day of conclusion of the contract (booking confirmation).
Important Notice About Services
By scheduling and confirming a coaching session, you expressly request that we begin providing our services during the withdrawal period. You acknowledge that once a coaching session has been fully delivered, your right of withdrawal for that specific session expires, as per Article 16 of the EU Consumer Rights Directive and corresponding Polish law.
Our Cancellation Policy
- Individual sessions and program sessions can be cancelled or rescheduled up to 24 hours before the scheduled time with a full refund.
- For cancellations made less than 24 hours before the scheduled session, no refund will be provided.
- If you have started a program and wish to cancel the remaining sessions, we will refund the payment for unused sessions minus the difference between the price of individual sessions and the price of sessions within the program package.
How to Exercise Your Right of Withdrawal or Cancellation
To exercise your right of withdrawal (before service delivery) or request a cancellation (according to our policy), please inform us of your decision by a clear statement (e.g., an email to [Your Email]). You may use the model withdrawal form below, but it is not obligatory.
Effects of Withdrawal
If you withdraw from this contract before service delivery and within the applicable periods described above, we shall reimburse all payments received from you without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless expressly agreed otherwise.
Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract before service delivery)
To: Support by Monika, office@supportbymonika.com
I hereby give notice that I withdraw from my contract for the provision of the following service:
- Service ordered on: [date]
- Consumer name:
- Consumer address:
- Date:
Complaint Procedure
If you wish to file a complaint regarding our services, please contact us at [Your Email]. We will respond to your complaint within 14 days.
Alternative Dispute Resolution
In case of disputes, you may use the European Commission’s Online Dispute Resolution platform available at: http://ec.europa.eu/consumers/odr/
Digital Content Functionality
The supplementary materials, tests, quizzes, and eBooks provided as part of our coaching programs are compatible with standard PDF readers, web browsers, and common office software.
Changes to Distance Selling Information
We may update this Distance Selling Information from time to time. The latest version will always be available on our website.
Contact Information
If you have any questions about this Distance Selling Information or our data practices, please contact us at: office@supportbymonika.com or through the Contact form.
Last updated: April 12, 2025