Privacy Policy
Introduction
This Privacy Policy explains how Support by Monika (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website and coaching services. We are committed to protecting your personal data and ensuring transparency about our data practices.
Data Controller
Support by Monika
Grodzka 58, 87-800 Włocławek
office@supportbymonika.com
What Personal Data We Collect
We collect only the minimum necessary personal data to provide our services:
- Full name
- Email address
- Payment information when you purchase our services
- Communication data (emails, messages sent through contact forms)
- Technical data (IP address, browser type, device information)
- Cookies and usage data
How We Collect Your Data
We collect data through:
- Direct interactions (forms, email communications)
- Automated technologies (cookies, server logs)
- Payment methods (PayPal, Revolut, bank transfers, BLIK)
Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To provide and manage our coaching services (Contract performance)
- To process payments (Contract performance)
- To communicate with you about our services (Legitimate interest)
- To send marketing communications if you have opted in (Consent)
- To comply with legal obligations (Legal obligation)
- To improve our website and services (Legitimate interest)
What Personal Data We Collect
We collect only the minimum necessary personal data to provide our services:
- Full name
- Email address
- Payment information when you purchase our services
- Communication data (emails, messages sent through contact forms)
- Technical data (IP address, browser type, device information)
- Cookies and usage data
How We Collect Your Data
We collect data through:
- Direct interactions (forms, email communications)
- Automated technologies (cookies, server logs)
- Payment methods (PayPal, Revolut, bank transfers, BLIK)
Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To provide and manage our coaching services (Contract performance)
- To process payments (Contract performance)
- To communicate with you about our services (Legitimate interest)
- To send marketing communications if you have opted in (Consent)
- To comply with legal obligations (Legal obligation)
- To improve our website and services (Legitimate interest)
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. For coaching clients, we typically retain data for 5 years after the end of our coaching relationship, in accordance with Polish tax regulations.
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Erase your personal data (“right to be forgotten”)
- Restrict processing of your data
- Data portability
- Object to processing based on legitimate interest
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at office@supportbymonika.com.
Data Sharing and Transfers
We may share your personal data with:
- Service providers necessary for delivering our services (e.g., video conferencing platforms like Zoom or Google Meet)
- Professional advisers (lawyers, accountants) when necessary
- Authorities (when required by law)
If we transfer data outside the European Economic Area (EEA), we implement appropriate safeguards in accordance with GDPR requirements.
Data Security
We have implemented appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Cookies
Our website uses cookies to enhance your browsing experience. We use Google Analytics to understand how visitors use our website. For more information, please see our Cookies Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at: office@supportbymonika.com or through the Contact form.
Last updated: April 12, 2025