Terms and Conditions
Introduction
These Terms and Conditions govern your access to and use of https://supportbymonika.com/ and the coaching services provided by Support by Monika. By accessing our website or using our services, you agree to be bound by these Terms.
Definitions
- “Company,” “we,” “us,” or “our” refers to Support by Monika
- “Website” refers to https://supportbymonika.com/
- “Services” refers to the coaching services provided by us
- “Client,” “you,” or “your” refers to the user of our Services
- “Content” refers to all information and materials available on our Website
Services Description
We offer professional coaching services for IT professionals, including:
- Individual Coaching Sessions
- Single coaching sessions tailored to your specific needs
- Sessions conducted via Zoom or Google Meet, or as individually agreed upon
- Price: 119 EUR per session
- Building Profession Self-Awareness
- 6 coaching sessions focused on building self-awareness for reaching career satisfaction
- Sessions conducted via Zoom or Google Meet, or as individually agreed upon
- Access to supplementary materials, tests, quizzes, and ebooks
- Price: 654 EUR
- Transforming Your Potential into Reality
- 5 coaching sessions focused on planning actionable career steps
- Sessions conducted via Zoom or Google Meet, or as individually agreed upon
- Access to supplementary materials, tests, quizzes, and ebooks
- Price: 545 EUR
- IT Career Blueprint
- Comprehensive 10-session coaching program combining both “Building Profession Self-Awareness” and “Transforming Your Potential into Reality”
- Sessions conducted via Zoom or Google Meet, or as individually agreed upon
- Complete access to all supplementary materials, tests, quizzes, and ebooks
- Price: 999 EUR
Booking and Payment
Fees
All fees for our Services are displayed on our Website. Prices are in PLN, EUR, or USD and include applicable taxes.
Payment Methods
We accept payment via:
- PayPal
- Revolut
- Direct bank transfer
- BLIK (in Poland only)
All payments are to be made in advance of the coaching sessions.
Confirmation
Your booking is confirmed once we have received full payment and sent you a confirmation email.
Cancellation and Refunds
Cancellation by Client
- Individual sessions and program sessions can be cancelled or rescheduled up to 24 hours before the scheduled time with a full refund.
- For cancellations made less than 24 hours before the scheduled session, no refund will be provided.
- If you have started a program and wish to cancel the remaining sessions, we will refund the payment for unused sessions minus the difference between the price of individual sessions and the price of sessions within the program package.
Cancellation by Us
If we need to cancel a session, we will offer you the option to reschedule or receive a full refund.
Intellectual Property
All content on our Website, including text, graphics, logos, and images, as well as all coaching materials, tests, quizzes, and ebooks provided during coaching sessions, is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may use these materials for your personal development but may not reproduce, distribute, or share them without our written permission.
Client Responsibilities
As a client, you agree to:
- Provide accurate information
- Attend sessions on time
- Engage actively in the coaching process
- Complete any assigned tasks or homework
- Treat our coaches with respect
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Services.
Disclaimer of Warranties
Our Services are provided on an “as is” and “as available” basis without warranties of any kind.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict of law provisions.
Dispute Resolution
Any dispute arising out of or relating to these Terms shall be resolved through negotiation. If negotiation fails, the dispute shall be submitted to the appropriate court in Włocławek, Poland.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any significant changes by posting the new Terms on our Website.
Contact Information
If you have any questions about these Terms, please contact us at office@supportbymonika.com or through the Contact form.
Last updated: April 12, 2025